Our commitment to our customers is to deliver quality products in a timely manner and in excellent condition. To help us fulfill our commitment and reconcile any errors quickly, customers are asked to follow the guidelines below.
Product Return / Discrepancy Policy
All products purchased at Beautera Professional must be returned to a store within 30 days in their original, unaltered packaging and in re-sellable condition. Proof of purchase is required. Returns of products purchased online must be made through Customer Care or your “BPC” (Beautera Professional Consultant) within 30 days.
Personal use items, brushes, combs, makeup, tweezers, shears, special orders, and discontinued items cannot be returned. No Exceptions.
Returns over $500 require management approval. No cash or credit card refunds will be given, only store credit. An RMA (Return Merchandise Authorization) is required for all returns, which can be obtained by contacting Customer Care or through www.beauterapro.com/rma.
Students
At Beautera Professional, students can shop anytime but must present a student ID during checkout.
Appliances
We highly recommend registering your tool with the manufacturer to extend warranty coverage beyond the purchase date (if available).
Cosmetics/Lash
Due to quality and sanitation standards, we cannot accept any cosmetic or lash conditioning product return unless the product is defective.
Education
Education classes and special events are also final sales, but in the event of a class cancellation, a full refund will be issued, or enrollment to a rescheduled class will be automatic.
Hair Extensions
Hair Extension products are eligible for return for store credit via the store or customer care within 30 days of the original purchase date if defective or if unused in original, undamaged packaging. All special order hair extension sales are final unless defective.
If you have any questions in regard to returning your products, please email our customer care department at [email protected].
